1. Introduction
Strace Technologies LLC ("Strace," "we," "our," or "us") operates the website at stracetech.com (the "Site"). This Privacy Policy describes what information we collect from visitors to the Site, how we use it, how we protect it, and the choices available to you.
2. Information we collect
2.1 Information you provide
When you submit our contact form, we collect:
- Your name
- Your email address
- Your phone number (if provided)
- Your organization (if provided)
- The service area you indicated interest in
- The message you submitted
We use this information only to respond to your inquiry and to follow up about the engagement you asked about.
2.2 Information collected automatically
We use Vercel Web Analytics, a privacy-friendly analytics service, to understand how visitors use the Site. Vercel Web Analytics is designed to provide aggregate website usage insights without using cookies or engaging in cross-site tracking. The information collected includes:
- Page URLs visited
- Approximate geographic country
- Browser type and device category
- Referring site
See Vercel's privacy documentation for full details about how Vercel Web Analytics works.
2.3 What we do not collect
- We do not use advertising trackers, retargeting pixels, or third-party analytics beyond Vercel Web Analytics.
- We do not use cookies on the Site.
- We do not collect biometric data, precise location, or government identifiers.
3. How we use information
We use the information you provide to:
- Respond to your inquiry
- Schedule and conduct the consultation you requested
- Provide engagement-related communications you initiated
- Send a confirmation email acknowledging your submission (via Resend, our transactional email provider)
We do not sell, rent, or share your personal information with third parties for marketing purposes.
No marketing emails. We do not use contact-form submissions to send marketing emails unless you separately request or consent to receive them.
4. When we may disclose information
We may disclose information if required to do so by law, subpoena, court order, legal process, or to protect the rights, security, and integrity of Strace, our users, or others.
5. Service providers
We use the following third-party services that may process information on our behalf:
- Vercel Inc. — website hosting and privacy-friendly analytics. Vercel may process request, hosting, and aggregated analytics data.
- Resend / Plus Five Five, Inc. — transactional email delivery. Resend processes contact-form contents and email addresses solely to deliver confirmation and inquiry-related emails.
Each of these providers has its own privacy policy governing how it handles information.
6. Data retention
We retain contact-form submissions and related correspondence for as long as reasonably necessary to address your inquiry and any resulting engagement, and as required for legal, audit, or business-records purposes. We do not retain analytics data tied to individuals because Vercel Web Analytics does not collect identifying information.
7. Your choices and rights
You may contact us at support@stracetech.com to:
- Request a copy of the personal information we hold about you
- Request that we correct or update inaccurate information
- Request that we delete the personal information you submitted
We will respond to these requests within a reasonable time. We may verify your identity before processing certain requests.
8. California residents
To the extent applicable, California residents may have rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), including the right to:
- Know what personal information we collect about you
- Request deletion of personal information we collect about you
- Correct inaccurate personal information we hold about you
- Opt out of any sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising)
- Not be discriminated against for exercising these rights
To exercise these rights, contact us at support@stracetech.com.
9. International visitors
The Site is operated from the United States. If you access the Site from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your jurisdiction.
10. Children's privacy
The Site is not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has provided us with personal information, please contact us at support@stracetech.com and we will delete it.
11. Security
We take reasonable measures to protect the information we collect against unauthorized access, use, or disclosure. No method of transmission over the internet is fully secure, however, and we cannot guarantee absolute security.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated Policy on this page and revise the "Effective" date above. Material changes will be communicated through the Site.
13. Contact
Questions about this Privacy Policy:
Strace Technologies LLC 6600 Chase Oaks Blvd., Ste. 150 Plano, TX 75023 Phone: (469) 489-4601 Email: support@stracetech.com